Information Collection, Use, and Sharing
Personally Identifiable Information
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.
Non-Personally Identifiable Information
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to login a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We use Facebook Custom Audiences to deliver advertisements to Website Visitors on Facebook based on email addresses that we have collected. You may learn more about Facebook Custom Audiences by visiting https://www.facebook.com/help/381385302004628/, and you may learn how to opt-out of receiving advertisements from Letter 13 Creative based on your email address and cookies by emailing firstname.lastname@example.org. We also may use information associated with Visitor social media accounts, such as demographic and other information about an individual’s title, industry or organization, to improve our marketing efforts if that individual connects those social media accounts to a Website profile.
We may use the information we have collected from you to enable us to display advertisements from our Customers to their target audience of users. As one example, marketing agencies may purchase advertisements which are presented selectively to local or distant business owners who fit the demographics of Letter 13 Creative. Our job is to simply present the advertisement to the correct demographic and even though we do not disclose Personal Information for these purposes, if an End-User clicks on or otherwise interacts with an advertisement, the advertising Customer may assume that the End-User meets its target criteria.
Your Access to and Control Over Information
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through our website or phone call with an employee. If you wish to access or amend any other Personally Identifiable Information we hold about you, or to request that we delete any information about you that we have obtained from an Integrated Service, you may contact us as set forth in the How To Contact Us section. At your request we will have any reference to you deleted or blocked in our database.
You may update, correct, or delete your account information at any time by accessing your Client Portal on the homepage of the website. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain Personally Identifiable Information with us, in which case we may not be able to provide you some of the features and functionality of our Services.
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
We only retain the Personally Identifiable Information collected from a client for as long as the client is an active client or has recently finished services with Letter 13 Creative or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
We take precautions to protect your information. Our website has an SSL Certificate installed along with constant monitoring for malware and regular WordPress installation updates from www.getflywheel.com. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and/or looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
For E.U. clients, Letter 13 Creative complies with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Letter 13 Creative has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.
We, Letter 13 Creative, promise to alert proper authorities of any data security breach within 72 hours.