We are Letter 13 Creative. We provide digital marketing and creative services to businesses across the globe to help them thrive and succeed. To better our visitor’s experience on our website, www.letter13creative.com, we need information about you. Protecting your privacy is really important to us and we take it very seriously. We only use your information where we have a legal basis to do so. This Privacy Policy will help you understand what information we collect, how we use it and what choices you have when you use our website.

Information Collection, Use, and Sharing

Personally Identifiable Information

We are the sole owners of the identifiable information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We may store personal information in locations outside of Letter 13 Creative (for instance, on servers or databases such as Google Drive). Any personally identifiable information you elect to make publicly available on our site, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our website, copies may remain viewable in cached and archived pages of our website, or if other users have copied or saved that information. Our blog is managed by a third-party application (WordPress) that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third-party application if you want the personal information that was posted to the comments section removed. Other aspects to our business such as quotes, invoicing, contracts is managed by a third-party application (17hats). Creative work such as design is sometimes managed by a third-party application (99designs). Social Media Management is managed by a third-party application (Hootsuite, Facebook, Instagram, Twitter, LinkedIn, Yelp, Google). Website hosting is managed by a third-party application (Flywheel). Internal project management is managed by a third-party application (Asana). To learn how the third-party applications use your information, please review their privacy policy on their official website.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Non-Personally Identifiable Information

We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, scrolling patterns, platform types, number of clicks, etc.) with interested third-parties to help us understand usage patterns on our website and those of our partners. Our partners also have the option to publish the results on their website. Such results consist solely of non-identifiable information. If you remove information from the Letter 13 Creative site, copies may remain viewable in cached and archived pages of the website, or if other users have copied or saved that information. We also use Facebook’s massive data center to find customers similar to your audience’s demographics. All information collected is non-personally identifiable and we have zero access/management power to learn about these individuals. Information collected and used by Facebook and Google alike are stored on their respective websites. Any questions regarding their use of your data should be reviewed on their official page’s privacy policy. Non-personally identifiable information may be stored indefinitely.

Unless you ask us not to, we may contact you via email and/or SMS messages in the future to tell you about specials, respond to your questions, new services or products, marketing communications or changes to this Privacy Policy.


We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to login a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

We use Facebook Custom Audiences to deliver advertisements to Website Visitors on Facebook based on email addresses that we have collected. You may learn more about Facebook Custom Audiences by visiting https://www.facebook.com/help/381385302004628/, and you may learn how to opt-out of receiving advertisements from Letter 13 Creative based on your email address and cookies by emailing info@letter13creative.com. We also may use information associated with Visitor social media accounts, such as demographic and other information about an individual’s title, industry or organization, to improve our marketing efforts if that individual connects those social media accounts to a Website profile.

We may use the information we have collected from you to enable us to display advertisements from our Customers to their target audience of users. As one example, marketing agencies may purchase advertisements which are presented selectively to local or distant business owners who fit the demographics of Letter 13 Creative. Our job is to simply present the advertisement to the correct demographic and even though we do not disclose Personal Information for these purposes, if an End-User clicks on or otherwise interacts with an advertisement, the advertising Customer may assume that the End-User meets its target criteria.

Your Access to and Control Over Information

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through our website or phone call with an employee. If you wish to access or amend any other Personally Identifiable Information we hold about you, or to request that we delete any information about you that we have obtained from an Integrated Service, you may contact us as set forth in the How To Contact Us section. At your request we will have any reference to you deleted or blocked in our database.

You may update, correct, or delete your account information at any time by accessing your Client Portal on the homepage of the website. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may decline to share certain Personally Identifiable Information with us, in which case we may not be able to provide you some of the features and functionality of our Services.


This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Data Retention

We only retain the Personally Identifiable Information collected from a client for as long as the client is an active client or has recently finished services with Letter 13 Creative or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:

  • Billing information will be retained for a period of 7 years as a of their provision to Letter 13 Creative.
  • Information on legal transactions between Client and Letter 13 Creative is retained for a period of 10 years as of their provision to Letter 13 Creative.


We take precautions to protect your information. Our website has an SSL Certificate installed along with constant monitoring for malware and regular WordPress installation updates from www.getflywheel.com. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and/or looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

For E.U. clients, Letter 13 Creative complies with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Letter 13 Creative has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.

We, Letter 13 Creative, promise to alert proper authorities of any data security breach within 72 hours.

How To Contact Us

At Letter 13 Creative, we understand that your privacy is a serious undertaking for our team. If you, the visitor ever has any questions, concerns, comments about what information we collect or use, please contact our owner Mike Miller directly at mike@letter13creative.com or 720.729.1313.